Contact

Before you contact us please check our FAQ. If your answer is not there, please do not hesitate to contact us.

Frequently Asked Questions

Below you can find our frequently asked questions.

Top 10

Can I book a bike?

We don’t take reservations for groups smaller than eight. This is because only in very limited cases our bikes are rented out. However, we can assure you that when you come we will have bikes available for you.

Please note that if you wish to rent a hybrid touring bicycle, reservation is necessary because we need to select the bikes according to you heights. 

How much is the rate to rent a bike?

The rates for rental bikes depends on the duration of the rental and type of bicycle you choose. You can check out the rates of our rental bike rental over here.

What are your business hours?

Daily from 9:00 a.m. – 6:00 p.m. All our locations are closed on King’s Day & New Year’s Day. Our location at Central Station is open on Christmas Day and Boxing Day.

What kind of deposit do you need?

As a deposit you are required to either bring one credit card with proof of identity (for up to five bikes), or leave one passport with € 50.00 per bicycle (for up to five bikes.  We do not accept VISA Electron, debit cards, and foreign driver’s licenses.

Do you provide maps?

Yes, we can provide you with our free detailed maps, showing you the bike lanes. If you plan to cover more grounds, we also provide maps with special themes, such as the Countryside or Architecture. You can find more information about these maps here, they are also available at all our MacBike shops.

Can I return the bike at another location than the one I rented from?

No, sorry. You need to return the bikes to the shop where you rented it from, so we can return the deposit to you.

Do you organize guided tours?

Our partners do. Tourists who want to cycle with a guide can join a daily bike ride through Amsterdam and beyond. The guides show the most spectacular and breath-taking sights, and give historical and recent information about Amsterdam and more. We have several different tours available. You can find all the information over here.

Do you give reductions on large groups?

Yes we do; groups of 10 people or more get a 10% reduction, provided they make one collective payment.

What are your terms and conditions?

Our terms and conditions are available here. If you have any questions regarding these terms and conditions, please feel free to contact us.

How can I extend the 24 hours rental period?

Just keep cycling! You pay your rent on return, so you can keep the bike until you are done with it, unless you decide to extend for longer than a week. In that case we’d like you to stop by the shop where you rented the bikes or give us a call, to let us know.

Bikes

Can I ride a bike with two people?

Yes, we do offer the option to ride with two people on one bike. However, this is only possible on our Tandems. We don’t allow two people on our normal bikes because it is very likely you will demolish it when you use it with 2 persons. We do allow children with a maximum weight of 25kg on a bike, when seated in a child’s seat.

Do you have tandems available?

Yes, we do have tandems available at all our shops. Unfortunately, it is not possible to book our special bicycles (bicycles with child’s seat, tandem, cargo bike, or children’s bike), because we cannot guarantee the availability as it could be rented out. When a special bike is available, however, we can hold it for up to a maximum of one hour. To find out if your preferred bike is available at any of our shops, call the number below during opening hours;

  • Waterlooplein: 0031 (0)  20 4287 005
  • Leidseplein: 0031 (0) 20 5287 688
  • Oosterdok:  0031 (0) 20 8115110
  • Overtoom: 0031 (0) 20 6833369

If this kind of bike is available, they can hold it for you.

Do you let out women’s bikes only?

For your convenience and safety we provide bicycles with a low-entry or unisex frame. The bikes do not discriminate who is holding the handlebars and the rigidity of these frames can’t be beaten by a regular men’s frame with a crossbar. We do provide some XL men’s frame bikes. Also our hybrid bikes are available in men’s frames.

Do you let out electrically powered or motorized bicycles?

We let out our E-bikes that make for light peddling. The batteries of our electric bikes last for about 50 km.

Do you let out children’s bikes?

Of course we do. We have children’s bikes for children aged 5 to 7, and 7 to 11. Younger children can use a child’s seat and older children are usually big enough for a town bicycle.

Safety

Are there any special traffic rules I need to know?

YES! Dutch traffic laws also apply to you when you are riding a rental bike. Stick to the rules and forget your interpretation of a “typical Amsterdam” riding style. Check the Safe Cycling page for safety suggestions.

Are the bikes equipped with lights?

Yes, all of our bikes have lights, front and rear. Before you take off, check if you do understand how to operate them.

Where can I park my bike?

You can park in the designated bike parking areas, or bike racks, that are everywhere in town. Just don’t park outside of those designated parking areas or you will risk getting your bike ‘towed’ by the council. If in doubt, make use of the bike shed (“Fietsenstalling”) at approximately € 1,30 per day.

Do you provide helmets?

Yes. Even though the locals don’t wear helmets, we realize that you might want to. Just let one of our employees know and they will provide you with a helmet.

Is it safe to ride a bike with a child in a seat?

When you are an experienced cyclist, it is not dangerous to ride with a child. Always take your time and obey the rules. Never leave a child unattended in a seat on the bike.

What is the law concerning headphones and cell phones on the bike?

Dutch law allows cyclists to wear headphones and to use cell phones when participating in traffic. However, it is important that you remain vigilant in traffic, therefore we advise you to use both as little as possible. Please check out our safe cycling page for more information

How do your locks work?

Use of the locks will be demonstrated at the shops when you rent your bike.  To get a preview, check out our  safe cycling video.

Do you provide locks with the bikes?

Each bicycle is equipped with two locks. Never leave the bicycle unattended, unless properly
locked. MacBike staff will demonstrate proper use of the locks.

Can I take luggage on the bike?

Whether you can bring your luggage on the bike depends on the size of your luggage. All our bikes have carriers provided with straps so you can take (some) luggage with you on the bike.

Damages and Theft

What happens when a rental bike gets damaged during the rental period?

We don’t charge you for any damages to the bicycle unless we find that you have been overly careless with it, or caused it to crash. However, should you run into trouble, you can get help from any of our shops, or call the number on the copy of your rental contract.

What if a bike gets stolen?

When you lock your bike properly it is very unlikely it will get stolen. However, when your rental bike gets stolen, you are liable for the damage. In case you have insurance you have an own risk of € 50.00 otherwise you are obliged to pay the full value of the bike (€450.00).

Are the bicycles insured for theft?

Not by default; when you rent a bicycle you are liable for theft. The risk of theft is small if you use the locks the way we will instruct you to, but if the bike gets stolen you have to pay € 450.00 for the bike. However, we do offer you the opportunity to take a theft insurance.  If you have a theft insurance and the bike gets stolen you have a liability of € 50.00.

What happens if the bike gets a flat tire or breaks down?

Our bikes are well-maintained and equipped with anti-puncture tires, so they won’t likely break down. However, should you run into trouble, you can get help from any of our shops, or call the number on the copy of your rental contract for assistance.

What happens if the bike gets stolen and I have insurance?

If your bike gets stolen, you need to come to the shop where you rented it from and our staff will help you sort everything out; like  the police from and the payment. Provided you can show us the keys (which shows that you locked it), your payment is only € 50,00 as opposed to € 450.00 if you cannot produce the keys. Don’t hesitate to ask our staff about the optional insurance when you rent the bike.

Do you provide locks with the bikes?

Each bicycle is equipped with two locks. Never leave the bicycle unattended, unless properly
locked. MacBike staff will demonstrate proper use of the locks.

Did the FAQ not answer your question?

Here are several ways to contact us:

Send us an Email

Get in touch with one of our friendly co-workers.

Give us a Call

You can reach us on 0031 (0) 20 620 09 85.